Frequently asked questions

In Imerovigli, one of the most sought-after villages on the caldera, between Fira and Oia, with views of the volcano, the caldera and the Aegean Sea.

Fira is about 3 km away (around 5 minutes by car, or 45 minutes on foot along the caldera path). Oia is about 7 km away (around 10 minutes by car, or about 2 hours on foot).

Yes. The caldera path passes in front of the hotel, towards Fira in one direction and Oia in the other. Skaros Rock is about 10 minutes away on foot.

No. We welcome adults, children and infants, subject to the capacity of each room category.

Yes. The caldera setting, sunsets, private dining, spa and rooms with mini plunge pools make it ideal for couples and honeymooners, while larger rooms and suites for up to four or six guests suit families and small groups.

42 rooms and suites: Cozy, Comfort and Premium Rooms, and Junior, Honeymoon, Premium and Rocabella Suites. Capacities range from 2 to 6 guests.

Most do. Some categories face the courtyard or have a partial caldera view, so please choose the category that matches your preference.

Refined and relaxed. As we also host weddings and celebrations, on selected dates there may be private events with light music in some areas until 00:30.

The hotel operates most of the year with a winter schedule for services. It is closed from 07.01.2027 to 28.02.2027, and the pools are open from 15 May to 15 October.

Our team assists guests in Greek and English.

On our website, where you will find our direct rates and offers, or with our reservations team at reservations@rocabellasantorini.com or +30 2286 110000.

Our website features direct-booking offers and benefits, and booking directly makes it easier to share preferences, arrange transfers or plan special occasions in advance.

Yes. Seasonal and long-stay offers are published on our Exclusive offers page and change during the year.

Up to five rooms can be booked online at once. For larger groups, please contact our reservations team; different terms may apply.

Changes and upgrades are possible subject to availability and the terms of your rate. Please contact our reservations team.

In most cases a valid credit card or a bank transfer is required. Deposit and prepayment terms depend on the rate you choose.

Major credit cards, including Visa and Mastercard. We can also send secure payment links or arrange a bank transfer.

Our rates include VAT. The Greek climate resilience fee is a mandatory government charge paid separately at the hotel: currently €10 per room per night from April to October and €3 from November to March, subject to change.

Yes. If you need an invoice, please let us know when booking and send your company details in advance.

Cancellation terms depend on the rate and booking channel. Please review the policy attached to your reservation before confirming.

Check-in is from 15:00 and check-out is until 11:00. Early check-in and late check-out can be arranged subject to availability; late check-out may carry a charge.

Yes, before check-in and after check-out.

In the main season, yes. From 16 October to 14 May, reception is open 09:00–17:00, with our team available on call by WhatsApp or phone outside these hours. If you arrive late in winter, please let us know in advance.

Yes, welcome refreshments are offered on arrival.

Breakfast, a Grab & Go light lunch from 11:00 to 15:00 on pre-order, spa treatments by appointment and The Training Suite. Private dinners and island experiences can be arranged with advance notice, weather permitting.

Yes. During your stay the Rocabella App gives you hotel information, requests, dining and spa bookings, and direct messages to our team.

Yes, the Comfort Room and all our suites have an outdoor mini plunge pool. They are not heated and operate from 15 May to 15 October in normal weather conditions.

Privacy varies by room. As caldera properties are built in terraces, outdoor areas are not always fully secluded.

A private balcony or terrace, individually controlled air conditioning, Wi-Fi, a minibar, an espresso machine and kettle, an in-room safe, a flat-screen TV with satellite channels, slippers, a hair dryer and signature bathroom amenities. Bathrobes are provided in selected categories, and selected suites have a wine bar.

Queen-size beds, with twin bedding on request in selected categories. Extra and hypoallergenic pillows are available on request.

Double categories host up to 2 guests, several rooms and suites up to 4, and the Rocabella Suite up to 6. We do not have single or connecting rooms; solo travellers book a double room.

Baby cots are free on request, subject to availability. Extra bedding may be available in selected categories; please ask before arrival.

Yes. You may also choose our green option and skip daily cleaning to help save the island’s resources.

No, rooms and suites do not have a kitchenette or microwave.

It depends on the rate. Breakfast is served à la carte from 08:00 to 10:30 all year, and costs €30 per person when not included. In-room breakfast can be arranged.

From 15 May to 15 October: all-day menu 11:00–19:00 (last order 18:30) and dinner 19:00–23:00 (last order 22:45).

Greek island flavours with local Santorini ingredients, from Greek spreads and spanakopita to shrimp orzo and the fish of the day. Vegetarian, vegan and gluten-free options are available; please let us know in advance.

The pool bar is open 11:00–19:00 in the main season. Room service runs 11:00–19:00 (last order 18:30), with a €7 charge per order.

We are not all-inclusive. Half board may be available with selected packages; please ask at booking.

Yes. Private, romantic and sunset dinners can be arranged on request, with advance notice.

Anedosa Spa offers massage, wellness and beauty treatments, including couples’ treatments, with a steam bath, traditional hammam and hot tub. It is open 11:00–19:00 from 15 May to 15 October, and by appointment in winter. Advance booking is recommended.

Yes. The Training Suite is open daily 08:00–20:00, complimentary for hotel guests, with Technogym cardio and strength equipment, free weights and functional training. Personal training, yoga and Pilates can be arranged on request. Non-resident access may be available at a charge.

Three outdoor pools, open 11:00–19:00 from 15 May to 15 October: the Exclusive pool by the pool bar, the Upper infinity pool and the Rock Pool. A fourth pool is reserved for private events.

Yes. Pool towels are in your room for the length of your stay. Sunbeds and umbrellas are available on a first-come, first-served basis.

Santorini Airport (JTR) is about 9.4 km away, around 15–20 minutes by car. Athinios port is about 12.4 km away, around 25–45 minutes depending on traffic.

Yes, with at least 72 hours’ notice. Airport: €35 semi-shared or €60 private for 1–4 guests. Port: €40 semi-shared or €70 private for 1–4 guests. Each extra guest on a private transfer is €10.

Free on-site parking, and a 22 kW Type 2 EV charger that can be booked in advance through Evloader.

Yes, our Welcome Service team can help. Please ask for current prices and availability.

Semi-private and private caldera cruises, wine tours, scuba diving, helicopter rides, island trekking, water sports, guided tours, restaurant reservations, photographers and proposal planning. Contact welcome@rocabellasantorini.com or +30 2286 110000.

There is no complimentary shuttle, but we can arrange private transport or a taxi.

Yes. Rocabella Santorini is an established wedding venue with its own site, Rocabella Weddings, and a dedicated team at weddingteam@rocabellasantorini.com.

Yes, from proposal planning to in-room celebrations, with champagne, flowers, cakes and romantic set-ups at an additional charge.

Yes: one dog or cat per room, up to 16 kg, for €20 per night. Pets cannot be left alone in the room; service animals stay free. Please let us know before booking.

Children are 2 to 11 years old and infants 0 to 1. Baby cots are free on request.

Rooms are non-smoking. Please smoke only in appropriate open-air areas.

As with most caldera properties, there are steps and level changes and no elevator. Please contact us before booking so we can suggest the most suitable room and route.

Laundry and ironing are available at a charge. Babysitting may be arranged on request. There is no kids’ club on site.

Medical assistance can be arranged at any time through reception. In an emergency in Greece, call 112.